Privacy Policy

PRIVACY POLICY for customers, suppliers and employees.

Hydraulic Hose & Engineering is committed to respecting and protecting your privacy. This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

1. Who are we?

Hydraulic Hose & Engineering Limited, Unit 14 Cavans Way, Binley Industrial Estate, Coventry, CV3 2SF

Our data controller is Eamonn McDermott. Any questions regarding this policy can be sent by email to info@hheltd.co.uk or by post to Hydraulic Hose & Engineering Limited, Unit 14 Cavans Way, Binley Industrial Estate, Coventry, CV3 2SF. Alternatively, you can call us on 02476 455977. 

2. The information we collect

The information we hold may include some or all of the following:

  • Company names and addresses
  • Individual employee names and titles
  • Contact numbers
  • Email addresses
  • Bank details
  • National insurance numbers
  • Date of Birth
  • Home address (if applicable)
  • Vat number / Company registration number
  • Driving license

3. The purpose of processing your personal data

We use your personal data for the following reasons:

  • Performance of contract to supply or purchase goods and services
  • Performance of an employment contract

4. What is our legal basis for processing your data?

The lawful bases we will use for processing your general data:
Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract.

  • Processing is necessary for compliance with a legal obligation.
  • Processing is necessary to protect the vital interests of a data subject or another person.

5. Sharing your personal data

  • We will not share any of your data with any third parties for any purposes other than the third party data processors used by Us to enable us to fulfil the contract between ourselves and the data subject.
  • In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

6. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: 

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means); 
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics). 

7. Transfer of data

We do not transfer or store data outside of the EU.

8. Security

Data security is of great important and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data.

9. How to make a complaint

In case of queries or complaints please in the first instance contact using the contact details in section 1.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us 

10. Definitions

  • Data controller - A controller determines the purposes and means of processing personal data.
  • Data processor - A processor is responsible for processing personal data on behalf of a controller.
  • Personal Data - means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)
  • We/Us/Our – means Hydraulic Hose & Engineering Ltd. Registered office Unit 14 Cavans way, Binley Industrial Estate, Coventry, CV3 2SF. 
  • Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
  • We may change this Policy from time to time so please check our website to ensure you’re happy with any changes.